ARE THE COLOURS OF THE GARMENTS PHOTO ACCURATE?
Here at Industrie, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual garments, so there's no surprises when you open your delivery at home. Well… only good surprises! Our colour palette online is very close to the colour palette of the garments, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.
DO YOU HAVE THE SAME PROMOTIONS ONLINE AS INSTORE?
We endeavour to have all promotions offered in freestanding stores available to our online customers. There may be some instance where an online offer is not offered instore, just as stores have their own shopping nights and events. Sign up to our emails and 'like' our Facebook page to stay in the know about our online offers. David Jones prices are subject to their own sale periods, items cannot be price matched in Industrie retail stores.
Click HERE to join us on email and Facebook.
HOW DO I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Once you have clicked 'Confirm Order', the processing of your order commences and you cannot make any online changes to the order. Our system and warehouse are designed to fill and despatch orders as quickly as possibly.
Once you receive your order in the mail, simply return any unwanted items by following our Returns Policy instructions.
Click here for our RETURNS POLICY.
WHICH SIZE SHOULD I BUY?
Our clothes are cut for youthful shape and most garments are a regular fit to flatter almost any body type. If you are uncertain about what size to order, or you're in-between sizes, please order the next size larger. Click HERE to refer to our size charts.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN RECEIVED?
Log into the email account supplied at the time of placing an order and you will see an email from Industrie titled 'Order Confirmation'. This email will let you know that we have received your order and that is being prepared for dispatch, and will contain the date of your order, garments purchased and order number for your reference. Please note this email may take 5 minutes to reach your inbox.
I SAW SOMETHING I WANTED ON YOUR SITE, BUT NOW IT ISN'T AVAILABLE ANYMORE?
We are pleased to say that our products are very popular and often sell out, especially we run an online special! We do replenish some styles from time to time, so bookmark our website to avoid missing out… and stay in the loop by subscribing to receive emails.
Click HERE to subscribe to emails.
IS IT SAFE TO ORDER WITH INDUSTRIE ONLINE?
Protecting your personal and order information is a priority at Industrie Clothing. We want you to be able to order from industrie.com.au with total confidence.
THE ITEM I ORDERED LAST WEEK JUST WENT ON SALE!
Occasionally we adjust the pricing on items. Unfortunately we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
WHY CAN'T I ADD ITEMS TO MY SHOPPING CART?
If you are having trouble adding items to your shopping cart, your web browser probably has "cookies" disabled. What's a cookie? Sounds delicious, we know. It's not a baked good, it's a small file stored on your computer that keeps track of what you're doing on our website, i.e. what items you have bought before and what you have in your shopping bag. Modify your cookie settings in your web browser to enable online orders.