We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept the return of the merchandise within the below return periods.
INDUSTRIE INSTORE RETURNS AND EXCHANGES
CHANGE OF MIND:
If you have changed your mind or someone has purchased something you are unsure of we will gladly offer an exchange or note of credit to the same value within 14 days of your receipt of purchase.
Subject to the consumer guarantees outlined below, merchandise returned for change of mind within the above time frames are subject to the following conditions
* Proof of purchase is accompanied with the returned merchandise
* The merchandise is unworn, unwashed, unused and in its original condition with all tags attached.
* Any discounts or promotions received at the time of purchase will be carried over
We do not offer a refund in any form (cash or credit) for any change of mind purchases.
Our change of mind policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.
In the unfortunate event you have purchased a garment that is not fit for its purpose, different from its description or quality is deemed as faulty, we offer repair, replacement or full refund in the original form of payment.
Garments returned under consumer guarantees can be returned within a reasonable time frame with proof of purchase.
ITEMS PURCHASED IN MYER & DAVID JONES CONCESSION STORES:
The return or exchange of any INDUSTRIE, INDIE KIDS or ROLER items purchased in MYER or DAVID JONES are governed by the returns policies of the relevant department store and can only be made through Myer and David Jones ( as applicable)
We cannot accept the return or exchange of Industrie purchases made in MYER or DAVID JONES stores at INDUSTRIE or INDIE KIDS stores
CHRISTMAS RETURN EXTENSION PERIOD
For your convenience, items purchased from 1 November until 24 December as a gift will automatically have an extended return period of 31 January the following year. All other return conditions apply.